Join the Fishbox Team!!

We currently have positions available at Fishbox - Please see details below:

 

Customer Services Manager Fishbox - Muir of Ord £19,500 a year

Fishbox is a start-up company that supplies a subscription box of fresh fish nationwide. This is an exciting opportunity for the right candidate to work within a creative and fast-paced company. You will need to be an extremely driven and self-motivated individual.

Key responsibilities:

  • Be the first point of contact for Fishbox customers, ensuring first class customer service skills at all times.
  • Manage the CRM system and continually work to improve and develop the system to cope with increasing customer numbers and to maximise efficiency.
  • Manage customer accounts to achieve full customer satisfaction, whilst building and maintaining strong relationships.
  • Manage customer transactions, orders and deliveries on the CRM system.
  • Manage reports on all deliverables.

It is essential that the successful candidate has the following experience:

  • Extensive CRM system experience and must be able to demonstrate this at interview.
  • Extensive experience working in a similar customer service role.
  • Be highly organised and have an eye for detail.
  • Excellent communication skills, with the ability to liaise with people at all levels in a professional manner.
  • A service orientated attitude and a determination to always exceed customer expectations.
  • Excellent IT skills.
If you feel you are the right person for this role, please send your CV to Susan Considine, HR Manager - susan@fishbox.co.uk

EXPERIENCED SALES PERSON, COAST & GLEN, INVERNESS

 

Our sister company Coast and Glen supplies fresh, Scottish seafood & game throughout the UK.

Due to expansion, we are currently looking for an experienced salesperson who is extremely self-motivated and driven. You must have excellent customer service skills.

Key responsibilities:

  • To sell Coast and Glen high-end fish products to new and existing customers.
  • Calculate margins on products.
  • Manage sales trips in targeted areas.
  • Liaise with colleagues when necessary to make decisions on customer orders and costs.
  • Communicate all orders and pre-orders to the Sales team to ensure the orders are processed on time.
  • Communicate customer feedback to the Sales team.
  • Ensure first class communication with customers via telephone, text, email and face-to-face.
  • Keep up to date with products and competitors.

This post is based in Inverness with travel throughout the UK.

 

Base salary plus commission and benefits.

 

Job Type: Full-time

 

If you feel you are the right person for this role, please send your CV to Susan Considine, HR Manager - susan@coastandglen.com