AVAILABILITY OF WEBSITE

The website www.fishbox.co.uk is owned and operated by Coast & Glen Ltd, trading as ‘Coast & Glen’ or ‘Fishbox’. References to "we", "us", or "our" are references to Coast & Glen Ltd. We are a company registered in Scotland (company number SC410402), our VAT number is 125920230 and our registered office and address for correspondence is:

5 Walker Road, Inverness, Scotland IV1 1TD

Although we aim to offer you the best service possible, we make no promise that our website services will be available all of the time, meet your requirements or be fault free. If a fault occurs in the service, please report it to us at hello@fishbox.co.uk and we will correct the fault as soon as we reasonably can.

Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email at hello@fishbox.co.uk

JOINING US

In order to purchase Fishboxes from the website, you must first register to set up an account with us by completing the registration form on the website.

If you are registering on behalf of an organisation or company you must have the authority to bind that company. When signing up you need to provide:

  • your full name;
  • a valid and current email address;
  • your delivery address;
  • your payment details;
  • contact telephone number for delivery;
  • number of people the Fishbox feeds;
  • preferred delivery day;
  • designated place the Fishbox can be left on delivery;
  • a completed preference (“CATCH”) list – with your likes/dislikes specified, although this is set to default ‘like’ for all products unless you choose to change to ‘dislike’.

You warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. It is your responsibility to ensure the information in your account is updated regularly with any relevant changes. We cannot accept responsibility for addresses provided incorrectly. We may refuse at our absolute discretion any application to join us or receive our services for any reason whatsoever.

You are responsible for all activities and purchases that occur under your account. You must notify us immediately if you know of, or suspect that anyone has obtained access to your account or if you otherwise become aware of any unauthorised use of your account or other security breach.

Accounts are personal and not transferrable. 

OTHER APPLIABLE TERMS

Please take time to review our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

INTELLECTUAL PROPERTY RIGHTS

Website: All intellectual property rights in or relating to the website (including our text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors. Except where you are given a non-exclusive licence to use the intellectual property rights that you need to enable you to use the website in accordance with these Terms and Conditions, you are not given any rights in respect of the intellectual property rights owned by us or our licensors and you acknowledge and agree that you do not acquire any ownership of, or other rights in relation to, any such intellectual property rights by virtue of using the website.

External Links: From time to time this website may also include links to other websites that we do not control. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content, privacy policies or operation of such linked website(s), or for anything provided (or not provided) by the third parties controlling such linked websites.

If you create a link to the website and we want you to remove it, we reserve the right to ask you to do so.

COOKIES

The website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. [The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.] Read more about the individual cookies we use and how to recognise them by clicking here.

ASSIGNATION

You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms and Conditions. These Terms and Conditions are personal to you and you may not assign any of your rights or transfer, sub-contract or delegate any of your obligations under these Terms and Conditions.

NO WAIVER

If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.

FORCE MAJEURE

We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.

CHANGES TO TERMS AND CONDITIONS

We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes.

LIMITATIONS ON LIABILITY

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Scots law.

Under no circumstances whatever will we be liable to you, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with these Terms and Conditions.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the website or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with (i) use of, or inability to use, the website; or (ii) use of or reliance on any content displayed on the website.

APPLICABLE LAW

Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with Scots law. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the Scottish courts.

CONTACTING US

Please submit any questions you have about these Terms and Conditions or an order you have placed or ordering in general by email to hello@fishbox.co.uk or write to us at:

5 Walker Road

Inverness

IV11TD


 

Terms and Conditions of Sale

ACCEPTANCE OF TERMS AND CONDITIONS

The website www.fishbox.co.uk is owned and operated by Coast & Glen Ltd, trading as ‘Coast & Glen’ or ‘Fishbox’. References to "we", "us", or "our" are references to Coast & Glen Ltd. We are a company registered in Scotland (company number SC410402), our VAT number is 125920230 and our registered office and address for correspondence is:

5 Walker Road, Inverness, Scotland IV1 1TD

Your purchase of Fishboxes from this website is at all times subject to these Terms and Conditions.

PURCHASE OF FISHBOXES

When you register an account on the website you may choose to be signed up to receive a regular delivery of our products (weekly, fortnightly or 4-weekly). You can manage and make changes to your orders at any time by logging into your account and making changes.

You may submit orders online at any time after you have created an account. The website allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections. You are given the opportunity to review the Fishbox value, delivery date and frequency of orders in the 'my account' page. If you are under 18 years of age and you order goods from the website, please note that you are liable to pay for such order and be held responsible for your order.

Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as specifically stated in these Terms and Conditions.

No order is accepted from you until our website displays an order confirmation message. This message is displayed after you have entered your payment details. At this point a contract will come into existence between you and us.

We select the contents of your Fishboxes based on your “CATCH” list and number of people the Fishbox feeds.

PAYMENTS

The price of Fishboxes is as quoted on the website. Prices stated include VAT and delivery charges.

We take payments by continuous payment authority.

You will be charged as follows:

  • [Fishboxes due on Tuesday will be charged from the previous Friday from 00:00;
  • Fishboxes due on Wednesday  will be charged on the previous Monday from 00:00;
  • Fishboxes due on Thursday  will be charged on the previous Monday from 00:00;
  • Fishboxes due on Friday will be charged on the previous Tuesday from 00:00;] 

Your payment details are stored securely by Stripe. If your payment details change, you must update your account accordingly.

You agree not to hold us responsible for banking charges incurred due to payments on your account.

Fishbox products are subject to seasonal changes in supply levels and prices. We reserve the right to change the fees and pricing strategy for any Fishbox product at any time. We agree to notify you at least 30 days in advance of any change in fees. Please note that you can cancel at any time – see section Cancellation clause below.

DELIVERY OF FISHBOXES

Fishboxes can only be delivered to addresses within mainland United Kingdom and the Scottish Islands, this excludes PO Box addresses and BFPO addresses. We cannot deliver to Shetland.

We use overnight couriers to deliver our Fishboxes. Actual delivery times may vary for you depending on:

  • your delivery address;
  • circumstances impacting delivery by the overnight courier company.

We shall notify you of the identity of the overnight courier when the delivery is despatched.

We reserve the right to use alternative delivery methods without prior notification.

You will not hold us responsible for any delays, outside our control, which relate to the delivery of Fishboxes.

Although the courier service is a ‘next day delivery’ service – there may be times when this can take up to 48 hours if there was a delay during transit with the courier service and we accept no responsibility for this.

The Fishbox packaging is an insulated polybox with a dry ice pack which releases cold energy into the Fishbox during transit and is suitable to stay chilled for 48 hours and should be no harm to the Fishbox products.

Your Fishbox products should be transferred to a refrigerator at the earliest opportunity. Please do not open your Fishbox until you are ready to store it in your fridge.

Please note your Fishbox could be delivered any time between 8am - 6pm during working days. We accept no responsibility for Fishboxes which do not meet the next day delivery deadline. It is possible to track delivery of your Fishbox using the consignment number which is emailed to you prior to your Fishbox being despatched. This can be tracked through the courier’s website.

It is your responsibility to report all lost or undelivered Fishboxes within 4 days.

In the event of late or non-delivery you shall be obliged to exhaust the complaints procedure of the overnight couriers before any claim will lie against us. In the event of you exhausting any rights against the overnight courier our liability in respect of late or non-delivery is restricted to the price of the Fishbox to which the claim reflects

If you change address, you must update your address details in the relevant section of the website to ensure that no Fishboxes are sent out to the wrong address. Please ensure this is done in time to take effect before you move as you will not be refunded for any Fishboxes posted to the wrong location. You can see a summary of these times in FAQs.

INFORMATION ABOUT WHAT OUR PRODUCTS CONTAIN

As all of our products are prepared in the same environment – fish and shellfish, although every care is taken, we are unable to guarantee that our products are completely free from any cross contamination between products.

Fish-bones, cartilage and shells in natural products - All fish is hand filleted and prepared and although we do our very best to ensure there are no bones in the Fishbox products, we cannot guarantee this and it is your responsibility to take care when eating these natural products.

We accept no responsibility or liability if any injury or harm occurs due to the consumption of Fishbox products.

We will use all reasonable efforts to ensure all details relating to products on the website are correct. While we have used all reasonable efforts to ensure the accuracy of the information on the website, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website. [The images on the website are illustrative and the Fishboxes you order may vary slightly from those images.]

STORAGE OF FISHBOX PRODUCTS

None of our products have ever been frozen and are always fresh.

Live products such as brown crab, lobster, langoustines, surf clams, razor fish, brown crab, (live) scallops (in-shell) must be completely cooked before freezing.

Mussels or oysters need to be consumed or cooked from live and we would not recommend freezing them at any point.

We include best before dates on all our products, please adhere to these as closely as possible to ensure you have the best experience of each product. Save for the specific products referred to in the clause above, products can be frozen up to and including the ‘best before’ date – however we recommend if you are choosing to freeze products, to do so within 2-3 days of receiving your Fishbox.

CANCELLATION

Due to the perishable nature of the goods we deliver, you do not have the right to cancel an order for the purchase of a Fishbox after it has been dispatched unless the Fishbox has been damaged or arrived late. If your Fishbox is damaged upon delivery, you may reject it by emailing us at hello@fishbox.co.uk and we will either replace the Fishbox or give you a full refund.

You may cancel the purchase of a Fishbox at any time before the cut off times relevant to your delivery day by emailing as at hello@fishbox.co.uk

Cut off time to cancel a Fishbox, when your delivery day is:

  • Tuesday, will need to be cancelled by the previous Wednesday.
  • Wednesday, will need to be cancelled by the previous Thursday.
  • Thursday, will need to be cancelled by the previous Friday.
  • Friday, will need to be cancelled by the previous Friday. 

Details of our cut-off times are also available in the FAQ section in the ‘Fishbox’ section of the website. Cut-off times may vary in the approach to a bank holiday – however we will advise of changes to the cut off times in our FAQs page of the website the week before a bank holiday. Cancellation must be made by email to hello@fishbox.co.uk and cannot be through social media. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline.

We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these Terms and Conditions. If we terminate your use of our service as a result of a breach of any obligation under these Terms and Conditions, such termination would be immediate and may be without notice.